Domaine Les Crayeres

From the moment I stepped into the hotel, I fell in love with it. A beautiful hotel, splendid garden, great location, and friendly staff made my holiday truly enjoyable. I’d especially like to thank Loise for arranging my Champagne house tour and for taking such good care of me and my friends during our visit. I definitely recommend staying here!

I deeply regret having to write this, but I believe it's important to share our experience so others can be properly informed before booking. I stayed at Domaine Les Crayères in July 2025. After check-out, a valuable personal item — an iPad — was accidentally left behind in the room. The hotel promptly confirmed that the item had been found. We were advised to pay for the return shipping through a third-party service recommended by the hotel. We followed all instructions precisely, paid the fee, and trusted the hotel to handle this process responsibly. However, weeks later, the parcel has gone missing, and no one — neither the hotel nor the third-party shipper — is able to confirm what happened to it. What’s worse: The hotel refuses to clarify who on their staff physically handed the item to the courier. They will not provide the name of the person responsible for choosing the shipping method. There is no accountability from the management despite repeated and professional communication. As of now, we have no idea where the parcel is, and no one has taken ownership of the situation. We have received only vague responses, deflections, and empty apologies. For a hotel of such high standing and reputation, this level of disorganization and complete lack of responsibility is not just disappointing — it is absolutely unacceptable. I would strongly caution other guests — especially those traveling with valuables — to think twice about relying on this hotel’s support or integrity in case something goes wrong. The HOTEL also still LIE THAT WE CHOOSE A METHOD OF THE DELIVERY!!!! But we didn’t choose it!!! Form was lilled by themselves!! The hotel’s FRONTDESK are SCAMMERS!! Lie and lie! No any response! The hotel don’t want to say the TRUTH WHO FILED A FORM AND CHOOSE THE METHOD OF THE WORST SHIPPING! We are already waiting 3 weeks our things!!!

We had amazing room! Amazing view. Dinner was not so good as we expected . Michelin restaurant was closed and second one is very simple and not good service. And reception of the hotel unhelpful, bad in English, hard for communication. Never seen before the same kind of awful service. And we were surprised that no one responsible for any request. Room service we’re waiting more than 1 hour. I hope the director soon change and the service as well.