Domicil Yacht Hotel

I was an avid Selina consumer for many hostels of theirs around the world so when I found out the rebranding, I was open to try Sociatel. I would say it was a 99% positive experience! The staff were so polite and friendly and incredibly helpful! The walking trail to the beach is amazing and very close! Also, my favorite thing was the pool, they kept it very clean, even for being an outdoor pool, and it was a wonderful experience. Everything was incredibly clean, and I would definitely give this place another booking! My very few negatives were NOT the fault of the staff or the location, they were simply by default because of the rebranding. The only thing I can suggest is that better communication prior to booking would’ve been appreciated. Because of the rebranding and improving of certain things on the property, the restaurant and the poolside bar were not accessible or in operation at all. These accommodations were part of the reason I booked this property and so it would’ve been Appreciated to receive some sort of compensation or reimbursement for these things not being available. Again, not the fault of any of the staff on site, but just a general thing that was my only negative. But ideally, those couple things would be fixed and an even better condition when I come back to visit! The only corner store available without a water taxi, was very expensive and sometimes randomly was closed. So that was hard for my budget while solo traveling. 2-3 Restaurants were within walking distance but also higher prices due to the lack of choices. It wouldve been helpful as a traveler on a budget, to have known this before check in.

The hotel facilities are generally speaking in good condition, even though not yet finalised. However, the communication from the hotel was a disaster. We received notification prior to arrival to pay everything in cash. We paid a tremendous amount of bank fees in order to get the cash. We arrived and they took card. You also have to walk quite a bit to the hotel, also quite a steep uphill. This is something that could have been communicated. We had a deluxe jungle bungalow, which is a nice room, but not really deluxe. It was very spacious, but however lacked basic amenities, such as storage for clothing or luggage.

DISASTER! I would not recommend this hotel to anyone. It was a deeply disappointing experience from start to finish. Here’s why: Misleading Information: Breakfast was supposed to be included in the original price, but they weren’t serving it, and there was no restaurant on the premises, even though it was advertised in the description. Payment Issues: We were unable to pay by credit card, something they failed to inform us about beforehand. Overcharging Attempt: Upon arrival, they tried to charge us more than the agreed amount. Horrible Cleanliness: The room was filthy, with visible dirt and grime everywhere. Rude Staff: The personnel were incredibly rude and appeared to be deliberately trying to confuse us. Hotel Condition: The hotel itself was abandoned and in a state of disrepair. Rotten banisters, non-working facilities like the pool bar, and a general sense of neglect made it feel unsafe and uncomfortable. The only saving grace was that, after all this trouble, we were given a discount. However, it didn’t make up for the terrible experience. Avoid this place at all costs.