Dorint Hotel am Heumarkt Köln

Superb location. Cathedral, shops and station all within walking distance. Lovely room and excellent beds, I slept really well.

The hotel has a great location central to old Köln. We liked that it was a short walk to many sites and activities. Close to the train station. The cathedral and many wonderful restaurants. The staff was mostly courteous and professional. The hotel feels modern and clean. we were on the 6th floor with a view of the cathedral However, the Air conditioning cooling system simply does not work. Despite setting the at 19.5 deg for 5 hours, the temp in our room is still 26 deg. It is approximately 20 deg outside and approximately 21 deg in the hallway. But our room is incredibly warm, and my travel thermometer reads 26 C When I spoke to the front desk they sent someone with a fan. And sold me the system was working properly. Luckily it is a mild temperature outside. If this was a 30 deg day outside it would be dangerously hot in our room. I will not stay here again. And may rethink stays at other Dorit hotels in the future

BEWARE: Service ends at checkout and there's zero help for lost items. My stay at the Dorint Hotel between July 11-13th was adequate. Unfortunately, in my rush to check out, I accidentally left several items of clothing in the closet of my room. I understand this was a mistake, however, a hotel's quality is truly shown in how they handle such situations. I sent a detailed e-mail to the hotel on the 17th of July, explaining what was left behind and asking for their procedure on recovering lost items. I made it clear I was more than willing to pay for any shipping and handling costs. It has now been almost two weeks, and I have received absolutely no response. I have even checked my spam folder but there has only been silence from their end. This complete lack of communication is not just unprofessional, it's insulting. It shows a shocking disregard for guest property and customer care. If you value your belongings or expect any level of support after you have paid your bill, I strongly advise you to take the above into consideration.