Dorint Hotel Potsdam

It was ok, we were here with family. I didn’t like the fact that i have to pay in order to use the pool, but no complaints here - I knew it when we booked and I don’t hold it against the hotel. The location is 15 minutes walk from old city center, not too bad, but not in the center. The room was a wee bit old, it was clean with spacious bathroom but it lacked coffee or tee maker. Breakfast was very good. Generally speaking it is a good hotel for conventions but average for family vacation.

Nice hotel, a little outdated, but nothing to complain about. Clean and tidy. Absolutely useless reception staff, no greeting, no friendliness, not even any information on where breakfast was served. The restaurant closed at 9 pm. I find this ridiculous. I then had to wait an hour to find an Uber Eats. Surely another hour of opening isn’t too much to ask for late arrivals is it? Breakfast was great, perfect welcoming, and the young lady who greeted me was kind and happy. Unlike the reception staff. More hospitality and friendliness needed for the guy on reception. Better still, move him to breakfast and train the young breakfast girl those skills. She would be an amazing asset better used.

PROs: Clean rooms, sheets, towels. Great water pressure with perfect hot water. There is a fridge (empty), no kettle. Even it is located nearby the road, pretty good sound isolation. CONs: Stayed in the middle of January, -2 outside. Quickly found out that AC didn't work. Informed the reception, immediately checked by house keeping, and ended up with a small portable heater which cannot be able to heat the whole room instead of a room change. Room service is there, but it isn't. You need to order and go down to pick your order.