Dorint Parkhotel Jordanbad Biberach an der Riß

Drinking water was not refilled the next day. They charged me for drinking water refill in the room 8,60€. First time ever that I ve been charged for drinking water in a hotel room. Everything else is fine. It's a nice hotel.

We are long time guests and always enjoy going to Jordanbad. It is nice to see a place be able to keep such high standards over the 15 years we have been coming to visit. There are a few points to be mentioned about our trip. All the staff is incredibly nice. The rooms are clean and neat. I personally missed the minibar and the little cake in the room this time, but that’s just me. The Therme was more than full due to the holidays which was very unpleasant. Finding a seat was more than difficult. In Feuerstein the service was prompt as well as the food. In the Jordanbad Restaurant on January 2nd we did wait a little more than an hour after ordering for our food which with two children was stressful. Daher was unfortunately not in the bar which caused the service and quality to be a little lacking. All in all I still will be coming back.

I chose the accommodation at this hotel based on the reviews: 4.5* from 1586 people. It means a lot and makes you think that it really is a 4* and luxury hotel. I was accommodated in room 512 on 3-4.06.'24 and I had no feeling of being accommodated in a luxury or 4* hotel, but rather in a sanatorium. I understand that this location has renovated and non-renovated rooms, bad luck means that I was assigned this one. The space in the room is limited, not to mention small, the bathroom and shower occupy approximately 40% of the surface and 10% is allocated to a cramped office. The (double) beds take up about 30-35% and the rest is travel space. The furniture is minimalistic and looks unfriendly, the doors are scratched and the walls dirty, there are cobwebs on the ceiling and the bathroom sink is chipped. The room is noisy, being located near the elevator and the church (from where the bell rings very often). The TV is only 80 cm diagonal and outdated, in the room you don't have a coffee maker or water heater for tea. The Wi-Fi connection is free and the speed is acceptable. Yes, there is free parking. The breakfast is disappointing and seems composed of cheap products. I will definitely avoid this hotel.