Dorrar Aleiman Royal Hotel

Stayed here December 2023. I would not class this as a 5-star hotel at all, maybe 3-star. Our room was spacious and fairly clean, and that's about it. We were lucky to have a partial view of Masjid Al Haram and the Kaaba which was sheer luck. Now for the negatives - the bathroom was highly questionable, it is in desperate need of renovation and had an odd smell. We did not eat breakfast at the hotel so cannot comment on that. The reception staff are definitely racist and arrogant, they threw our passports across the desk at us during check-in - the 'man' would not even look at us or speak to us directly, he addressed the concierge who then came to speak to us and treated us with respect. 4-star for service is simply because of the absolutely amazing housekeeping staff - may Allah ease and rectify all of their affairs and bless them abundantly with a million times more than what they have, ameen - they made our stay so comfortable and were attentive and welcoming, nothing we requested was too much for them. This hotel is only worth staying at because of the location, the amazing housekeeping staff, and the shopping mall located inside the building.

Please fire the security guard who guards the cars leaving the parking lot of this building because he caused trouble for the group from Malaysia. His crime was to seize the pilgrims' box trolley.

The worst hotel i ever stayed in, the bathroom is very dirty and full of fungus and you hear people talking from the other rooms as if they setting inside your room. It was like nightmare. The agent who made for is the reservation didn’t told is we will stay in this terrible hotel. If i was staying for more than two nights i will definitely transfer to another hotel.