DoubleTree by Hilton Chatsworth

This hotel exceeded all our expectations. We were traveling with two small kids, and they made everything so easy for us. They provided a baby crib, high chair at breakfast, and even little coloring books at check-in. The room was family-sized and very clean, with enough space for everyone to move around comfortably. There’s also a small play area in the lobby. Location-wise, it’s quiet but only 10 minutes from the city center. Truly one of the most family-friendly places we’ve stayed.

We had an incredible stay at this hotel! From start to finish, everything exceeded our expectations. The location was stunning and perfectly suited to our needs. Our room was absolutely beautiful—spotless, thoughtfully maintained, and with exceptional attention to detail. The cleanliness was impeccable, and the bed was incredibly comfortable—one of the best we’ve experienced while traveling. The customer service was the true highlight of our stay. Every interaction, from the front desk to the dining staff, and especially the breakfast team, was warm, professional, and accommodating. It’s clear the staff genuinely takes pride in ensuring guests feel valued and cared for. I don’t write reviews as often as I should, but this experience was truly exceptional—above five stars in every way. It was more than deserving of the time to write about it. Thank you for an unforgettable stay and warm cookies!

I chose this hotel because of the DoubleTree name, expecting a clean, comfortable stay and decent service. Unfortunately, I was very disappointed. When I got into bed, I discovered a **liner pad under the blanket**—something you should never find in a hotel room, especially one under the Hilton brand. It was not only unsettling but also raised serious questions about cleanliness and hygiene standards. I reported this immediately to the front desk, expecting a room change or at least some kind of apology or accommodation. Instead, the front desk manager refused to change the room, refused any kind of compensation such as breakfast, and assured me that a manager would follow up. No one ever called. For a brand that claims to care about guest experience, this was a total letdown. Poor service, lack of accountability, and questionable cleanliness. I will not be staying here again and can’t recommend it to anyone expecting basic hospitality standards. Due to the unsanitary condition of the room and the hotel’s refusal to address the issue, I will be filing a formal complaint with the State of California’s Department of Public Health and lodging a customer service complaint with Hilton corporate. This stay was a serious disappointment, and I will not be returning. I strongly advise others to think twice before booking here.