DoubleTree by Hilton Chicago North Shore Conference Center

Decent hotel with friendly staff. Great for business travel. The restaurant is a major plus. Clean and efficient! Gym isn’t anything to write home about, but much better than most hotels in this price range. Staff is always accommodating and has helped me on multiple occasions. Yummy cookies!

Check in was fantastic, we were given hot chocolate chips with walnut biscuits, that was amazing, we were there for 5 days and each day the service provided to us was exceptionally amazing. The setback is that the hotel does not have its own restaurant and we had to have breakfast for the first two days at the restaurant attached to the hotel, I would say that it was totally unacceptable, I paid $ 113.00 for 2 days and there were no refills, the person cleaning our table was rude and looked like he didn't like us and was grabbing our used plates and spoons and throwing them in the cleanup bucket. He was a 55 year old man not a waiter at the restaurant. Rest of the 3 days, we had to go outside for breakfast, one day being at IHOP. The rooms are amazing, and are very secure with multiple alarms setups for carbon monoxide detectors. Loved the hotel service and wish they have a restaurant of there own to make it a 5 star experience.

The staff were a little rude, definitely not friendly. Especially for the price you’re paying you’d think folks would be welcoming and kind. The room was quite dirty. Behind the bed had a lot of old food from previous guests. Overall I was unimpressed. There is a small pool (indoor / outdoor split). But I wish the pool temp was warmer. Also $75/pet for the stay.