DoubleTree by Hilton Chicago Oak Brook

I had a wonderful experience during my recent stay at the Hilton, and I want to give special recognition to Robin at the front desk. From the moment I arrived, Robin was warm, welcoming, and incredibly helpful. She made check-in quick and seamless, offered great local recommendations, and went out of her way to make sure I had everything I needed for a comfortable stay. It’s rare to come across someone so genuinely kind and attentive—Robin truly set the tone for a great visit. Her professionalism and positive attitude were a standout, and she’s a real asset to the Hilton team. Thank you, Robin, for your outstanding service!

We stayed here for a quick trip to visit my cousin. The hotel looks great downstairs and staff is very friendly and welcoming. The room looks good upon entering, but we didn’t find a mini fridge to store our water. Usually, those are pretty common in most hotels in the states, so we found that odd. The bathroom didn’t offer any amenities like a shower cap or q-tips, etc. I also woke up at 5 AM because of people who must’ve been congregating on the floor near the elevator, so not the best experience. Next time, I’ll stay at the Hilton Garden Inn, which is our usual pick.

I’m not sure the name of the lady who checked me in on July 1st, but she was working before 4pm on a Tuesday, and she’s going on vacation this week, LOL! Point is, she was the sweetest and so welcoming, I loved that 💟 the lobby was beautiful and smelled wonderful, but the lobby does give an upscale vibe to where I expected the rest of the hotel to be that way. However, the hotel is a bit outdated for my preferred standards, but I did not pick this place, haha! The room is a good size still feels roomy for 2 beds, 2 adults, and one child. I did notice there aren’t many outlets for charging! The bathroom would have been great if the toilet seat hadn’t been yellow, but luckily, the tub was nice and clean. The shower curtain had a little stain 🫟 , but I just tried not to pay attention. I did try the gym, which has a small variety of workout equipment, but it was manageable! Also, it was very hot, stuffy, and had a chlorine smell.