DoubleTree by Hilton Chicago Schaumburg

After a long day of traveling my boss and I got to the Double Tree that we reserved months in advance. Upon arrival there was a mixup with our room (got the room of third-party). Instead of it being two queen beds it was one king. Everyone from the front desk to the maids were so helpful in getting the issue corrected. I’ve ran into this issue before with other hotels and the staff here are so polite and willing to help, and this is what I will remember about doubletree and keep me coming back.

The air conditioning unit in our room was so loud we could not hear the TV. We called the front desk to move and all rooms were full except king rooms (which we were told do not have a pull out couch). The noise was so loud it kept us up all night. There was no hot water in the morning for showers. We were able to move rooms the 2nd night. However, the floor was dirty (had gummy bears and feathers all over) and there was a very heavy perfume smell as if housekeeping tried to cover a smell. I am very sensitive to smells and immediately got a migraine from the room. The front desk offered to move us again, but we had to leave for a game and did not have time. They had housekeeping stop by to do a touch-up cleaning and maintenance came in and used an air purifier to stop the smell, which helped but did not get rid of it completely. The pool was closed and the little market store had nothing in stock. The staff was the saving grace of our stay, as they were extremely helpful and understanding. They are the only reason I would even give this hotel a 1 star rating.

I have traveled to different Double Tree by Hilton around the United States this by far is my least favorite. As a hilton honors member I booked thos hotel for 3 nights when I could chose any other I have never been here so I went ahead and did it. I also paid for the breakfast. Breakfast supposed to be open until 9.30 am I went around 8.50 am took a few things. Also I noticed they didnt have any whole grain, or whole wheat bread. Just whites not like other hiltons hotels. And the variety is limited. I was eating my meal and when I finish I was ready to get some oatmeal when I turn around at 9.13 am everything from the buffet was gone! There was a client that showed up at that time to get his breakfast. He just ended hungry because he though breakfast was open until 9.30 like I am use to in other hotels. They start putting everything away at that time. Paying for a low avarage breakfast was a mistake there is a breakfast restaurant 4 minutes away that serve fresh food and values your money. Call Egg Harbor. I highly recommend it meals are big. Also my room didnt have have hair conditioner and body wash. I asked to the front on the second night about the body wash. They clean my room on the third day but they never filled up the body wash. They seem to be careless. And I hear a costumer complaining when I went on the elevator thar his room wall had blood all over that will never stay here again, plus the air conditioning was minimum. Well I hope this review serve you all travelers like me out there you are better staying at the Hyatt Regency or Hyatt Place or Fairfield in Suites.