DoubleTree by Hilton Cincinnati Airport

Great room and super close to airport..3 min drive... Great service @ check in on Tuesday, loved Robin, the great!! I believe she a Manager, but if she isnt, she ought to be!!! I loved the smell of the Hilton!! We talked about how much we both love how Amazing the smell is here!!!We felt very welcome!!! The rooms were clean, the breakfast was great!! I would definitely stay here every time we visit Cincinnati..

I stay at this hotel almost every time I’m in Cincinnati, which has been about once or twice a month this year. The hotel is a bit dated, but as a Diamond member I usually get an upgrade to a bigger room with a much better bed. The convenience of being inside the airport can’t be beat. I usually return my rental car the night before, take the quick 5-minute shuttle back to the hotel, and have time to enjoy a relaxed but expensive breakfast before my morning flight since the shuttle back to the airport only takes 5 minutes. Overall, it’s been a great experience - except for one time when I accidentally left my favorite Ralph Lauren dress shirt in the closet. I called the next day to ask them to hold it for my next visit. I got transferred to Housekeeping and left a voicemail, but received no reply. I called again two days later - same result. On a third call, the front desk checked lost and found, but the shirt was nowhere to be found. I checked in again three weeks later and asked the front desk about it. Well... tough! I still recommend the DoubleTree for its location and convenience, especially when an upgraded room is available, but I warn my colleagues to double-check their rooms before they check out. Lost items are unlikely to be returned!

Had a flight delay and cancellation out of the airport and needed to find last-minute booking for the night. Needed close proximity to the airport as my flight was extremely early in the morning. I was able to book a decent rate online through my normal business travel agency booking. I was quite excited as Doubletree is generally known for high-quality and sense of luxury. They do have a free 24 hour shuttle and their response for pick up from airport back to the hotel was very quick. But unfortunately, the hotel itself is outdated, not clean or maintained very well and food quality was poor. Besides the fact that they do have not have any laundry services on property they did offer to shuttle me to a sister Marriott hotel a few miles away so I could use those facilities. I checked in and got to my first room, none of the appliances, lamps or the powered desk were plugged into any outlets. The room was extremely damp and warm. I turned the AC on, got my dirty laundry, shuttled to the Marriott. Did my laundry, and shuttled back about two hours later. The AC was still not pumping cold air, and the room was still hot and humid. Front desk was Responsive and apologetic. They were able to swap me rooms much closer to the lobby and offered me free appetizer voucher in the hotel restaurant. I took them up on the use of the voucher and ordered the boom boom shrimp to go. After about 30 minutes of waiting for my food I took it to go back to my room. There was only about seven other people in the entire restaurant so I’m not sure why it took 30 minutes for one appetizer. I did hear two gentlemen complaining about their steaks, being extremely tough and difficult to eat. My food was unfortunately, quite disgusting. The fried shrimp were microwaved and there was no salad base or garnishments to them. I ate about three of them before I couldn’t stomach it anymore. If I were to have paid for this meal, I would’ve had to go back and return it. As the price on the menu would’ve been $22 for eight fried shrimp. After finally showering and getting into bed, I kept hearing a beep in the hallway every 45 seconds. I tried to call down to the front desk, but realize that my phone wasn’t even plugged into the wall. So it didn’t work. Went down to the front desk and explain that there is a beep, most likely that a battery was low in one of their smoker Or CO2 detectors, going off in the hallway and that I would appreciate if they could attend to it as I was getting up at 3:30 in the morning and it was already after 10:30 PM. It took another 20 to 30 minutes for anybody to respond to eventually make the beeping in the hallway stop. Unfortunately, I could not recommend this hotel to anyone at its current state. Thankfully, the front desk staff were quick to respond responded with a smile and did their best to achieve making my stay more pleasant than what it was.