DoubleTree by Hilton Dearborn

Impeccable experience if you are looking for somewhere to take your family or while on business and for me it was both. I don’t travel often due to difficulties with PTS and this place met if not exceeded any expectations I could have had. From making the reservation over the phone talking directly to the sweetest front desk manager you could ask. Their restaurant, pool, and new ownership has clearly set the bar pretty high for me now and will definitely be returning to stay again. Please don’t forget to thank Wanda and the cleaning ladies as they don’t get enough credit. They should also be allowed to bring their families here to create a family work environment which I hear they aren’t allowed to do but expressed my support. Have a wonderful stay and hopefully get the red carpet experience we got ! Have a wonderful day. The Ballard’s

We have such a wonderful experience. We came from Pennsylvania to go to a concert. Stayed there for the weekend. We ended up leaving things at the hotel. They called us and let us know. The honesty was extremely great because they usually don’t do things like that at hotels. Honesty loyalty that’s number one with me and this hotel definitely fulfilled those. The only thing I would have to say is breakfast was not including the rooms, but that was fine. This is my second time staying at this hotel.

3.5 I think is fair. 4 stars for service (especially front desk) overall is good only one time where we asked for something and it wasn't provided even though they said they'll bring it to the room. The cleanliness and condition of the room could be better, 2 stars. Spider webs in the room, stains in the bathroom, and the carpet was very dirty, bathroom fan didn't work, no linens and blanket and pillow for the pull out couch, we looked multiple times, and a/c needed a maintenance person to come over. Bed was comfy and the pillows nice. Bar downstairs straight up robs you, $10 for a pour of "cheap" bourbon when the same bourbon next door to the hotel at a liquor store is $20, the whole bottle. Other things I liked was they provided a shuttle for me from the airport. Oddly enough they declined a shuttle for my wife who was on a different flight. Room service only visited once from Tuesday to Friday which is fine but they didn't give us new cups or stock the coffee, only took out the garbage and did up the bed. Grateful for what we got but more coffee and new clean cups would've been nice