DoubleTree by Hilton Deerfield Beach Boca Raton

We attended an event in the Grand Ballroom which was very nice. Food was very good. 4 stars Bed and linens were good but dollar value isn't great. 50K points is too much. Shower stall floor needs to be cleaned, tiles were cracked. Carpet was dirty. Room smelled like there were smokers in it prior. 2 stars

Unfortunately my room had bed bugs, which I know it isn’t their fault, it’s common in hotels. What bothered me was the way it was handled. I’ve never experienced bed bugs so unfortunately I was in that room for 3 nights until I realized it must be bed bugs causing my bites. I was told the manager would reach out to me the day I went down and told them about the bugs and she never did. I was switched to a different room without bugs, but was not offered any sort of compensation other than a cookie and apologies. I know there was nothing the front desk staff could do. But I really do wish my situation would have been handled better. The next room I was put in had stained sheets, but it was my last night so I just let it be.

I stayed at this hotel for a week during a business trip, and my experience was absolutely horrible. First, I discovered bed bugs in my room — an alarming and completely unacceptable issue. If that wasn’t bad enough, the TV channels kept going offline, and the air conditioning broke down, leaving the room hot and uncomfortable for days. To make matters worse, while trying to relax by the pool with coworkers, a raccoon walked right up to us while we were eating — clearly no efforts are being made to keep the area secure or sanitary. The pool area itself was filthy, with used towels and cups left out for hours, indicating it hadn’t been cleaned or maintained properly. This hotel failed to meet even the most basic expectations for cleanliness, safety, and comfort. I would never stay here again and highly recommend avoiding this place, especially if you’re traveling for work.