DoubleTree by Hilton Florence Metropole

Dear DoubleTree by Hilton Florence Team, I just wanted to express my appreciation for the wonderful service during my recent stay. Although the hotel is located around 5 km from the city centre, the complimentary daily shuttle van made getting into town very convenient and stress-free. The staff were incredibly friendly, proactive, and helpful throughout my stay. They kindly assisted me with my luggage and were very supportive during both check-in and check-out. Thank you for making my stay comfortable and enjoyable. I truly appreciated the hospitality. Kind regards

We got a small hotel just outside Florence. We booked two rooms, one for me and one for my teens. The room was pretty big, and the bed was great, super comfy and cozy. The room and bathroom were clean too. Just a small thing, my kids' room (403) smelled really bad from the toilet, stinking up the whole room. But we called, and the guy came and took care of it. He cleaned it with some stuff and sprayed some air freshener. But I think the toilet's connection to the pipe in the wall wasn't sealed properly. The smell was from the septic tank, not like pee. Hopefully, this helps if it smells again. The shower pressure was good enough. The parking was big and clean. The reception was really nice and helpful. They have a shuttle to the train/tram to the city, close to the Santa Maria Novella church. They will give you the map when you check in.

Reception staff were very helpful. Rooms were very clean and well appointed but tea and coffee supplies were not replenished nor were the bathroom supplies. In one room the air conditioning was not working but was quickly rectified when reported. A very nice bar area but very understaffed for the number of residents. We would expect a hotel of this standard to have enthusiastic staff but they didn’t seem to care about customer service. The one evening meal we ate at the hotel was poor. There were 5 in our group with only some ordering starters but starters and main meals all came together. There were no condiments and no bread with a Tuscan charcuterie. There was a good choice on the breakfast buffet but hot food was not of a good standard. The hotel is very convenient for the motorway but not close to the city. It does offer a shuttle bus service to the tramway which worked well and the driver was very helpful.