DoubleTree by Hilton Hotel Binghamton

I cannot say enough good things about this Doubletree! Parking is easy. Hotel is clean with great amenities including an on site bar and restaurant. A warm cookie when you check in. Room is spacious and the beds are so comfortable! Comes with a smart TV. But the people are what makes this place special. Dave, the front desk supervisor, was so welcoming and kind when we checked in and accommodated some of our special requests where he could! Lenore was an amazing housekeeper who kept our room clean! While I was visiting family, I fell and broke my foot (not at the hotel), and the staff was so nice and had wheelchairs on site to help with accessibility and gave us a late checkout so we can get situated while dealing with this unfortunate event. It’s hard to find this level of hospitality these days and the staff went above and beyond for us. THANK YOU!

Modern looking, well run hotel. Very clean with plenty of free parking. Rooms are small but adequate. Bar and restaurant are on the premises. A large, well maintained pool with an adjacent hot tub is also available. Free coffee in the morning, in the lobby. Place is quiet, with pleasant employees. Reasonably priced, as well. My only issue is the toilet. It is the slowest flushing toilet I have ever seen. Plus, it barely gets the job done, if at all…♿️

EDIT- less than an hour after speaking with the assistant manager, they CHARGED OUR CARD almost $700 for the toilet!!!!! Then I called to speak with the General Manager Dave or the Assistant Manager again and was routed to voicemail and told they were in a meeting. I waited an hour and called again for them to tell me they were aware I wanted to speak with them but would not be talking to me today and I was free to leave another message or call management again in the morning. Hilton customer service was lovely but unfortunately cannot reverse the word of a locations manager. Credit card is issuing a charge back for us as unfortunately that was our only recourse. Absolutely the worst interaction I’ve ever had with a business and they’ve lost loyal Hilton customers and everyone we can tell, as we travel with large groups for sports and we travel as a family for pleasure. My family of 4 stayed here this past weekend for a softball tournament. We are mom, dad, 19 and 17 year old daughters. The room was lovely and inside of hotel was nice. The area surrounding the hotel is TERRIBLE and dangerous. We had friends whose car was broken into and items were stolen. You see people wandering on drugs, and it is quite unsafe. The main reason I’m writing this review is that today… 2 1/2 days after our stay, the assistant manager Joanna just called to say that the toilet is the room is broken beyond repair (like pieces are broken off apparently!) and said it’s obvious we caused this. She essentially encouraged me to be honest and admit to it. I told her 1000 percent we have nothing to do with that and obviously it was someone who came in after us cleaning etc. That I would have reported it if something like that happened and no one was in the room except our family just getting through the softball weekend. Joanna persisted with accusing us and encouraging me to admit to wrongdoing. It’s days later and you call today with this accusation? Obviously that’s absurd and it was someone who’s been in the room since our stay!! I advised her I do not want to hear anything else about this or get any other phone calls or I will consider it harassment and that I do not want to see a charge or it will be disputed. She STILL proceeded to tell me they will be investigating key swipes and surveillance video and will likely call again! I see another review here where someone was charged a smoking fee even though they did not smoke in the room. Management cited ashes in the garbage but would not send a photo. This is absolutely inappropriate to treat guests this way. I will certainly never stay at this location again and will advise everyone we associate with to do the same. Many softball players and families stay for tournaments. I will update here if I hear anything further about this from management, which I certainly hope I do not.