DoubleTree by Hilton Hotel Buffalo Amherst

Nice hotel. Rooms are on the smaller side but comfortable. Bring socks- Our room did not have carpeting. Staff were very nice but food service was slow so plan accordingly. Great location, nice lobby.

We were disappointed with our stay. When we arrived, either a previous guest or a cleaner left pee in the toilet with the seat up. There was residue of inappropriate drawings on the shower doors, which wasn't a huge issue but tells me they didn't clean them between guests. The shower door itself did not seal and covered the bathroom floor with water when we showered. Housekeeping did not bring towels at any point during the 2.5 days we were there, we had to go get them ourselves. There was a random block of wood nailed to the middle of the wall with some kind of brown substance on it, just looked unprofessional and random. The hallways are also lined with blue wires tacked up with some kind of red goo, it just looked weird like the whole place was under construction or never finished. We payed over 500 dollars for two nights and just really expected a better experience and overall better look and care of the place in general. The staff was generally nice but not very helpful, I called to speak with a manager after our stay and have yet to hear back. For what the hotel advertises and how much you spend it was very disappointing.

AVOID AT ALL COSTS. Worst hotel experience in my life. Checked in on 7/27. Room slightly smelled like mildew but tolerable. My family was shocked to see that no cleaning service has been completed on 7/28 and 7/29. Complained to front desk and they told me that their staff did not show up for work.I asked to speak to a manager and they assured me that a manager would reach out to me. I have still not heard a word from them. On 7/30, I saw a letter under my door (see attachment), which said that because they are honouring their "hard working" team, there will be no housekeeping. What a ridiculous lie. Even though I booked my stay till Friday, I decided to leave a day early and book a room elsewhere. Needless to say, I will be taking my business elsewhere next time and will be boycotting all DoubleTree branches due to this shambolic service. Shame on all of you.