DoubleTree by Hilton Hotel Chicago Wood Dale Elk Grove

the room was semi comfortable. it was clean. no maid service for 5 days, I had to get linens from the desk. I had to wait at least 25 min or track down the desk clerk to get any help. the trash cans outside were overflowing for three days including the one inside. never fresh coffee. microwave was filthy. there is about an inch gap between the room door and the floor. I had to place a towel there every night. the sheer curtains in my room were torn. and only 3 electric sockets??! most people travel with numerous electronics and I had to go buy a surge protector just to be able to plug everything in. there was some strange smell I could not identify when I walked in. I bought air freshener to make it tolerable. the hotel is very dated and needs cleaned up and redone. I can see it probably used to be a beautiful hotel but it has not been kept up. you can not use your hotel credits except in the restaurant which is never open. I was here a little over a week for work and the restaurant was open 3 days out of the nine I stayed. the pool was normally overrun with kids and never had towels. the courtyard was dirty and needed mowed. cigarette butts everywhere. I am a diamond member and I was so disappointed with this hotel. I have stayed in many Hilton brand hotels and by far this was the worst I have seen. Honestly if I did not have to work that week I would have left. VERY DISAPPOINTED!!

I would give this place zero stars or less if I could. I was given a room with a clogged bathroom, and when I escalated the issue. The receptionist did me a favor by giving me a clean room after I paid $400 for my 2-day visit. For my recent visit from July 18th to July 20th, I had the worst experience of my life, which I will never forget. I am a Hilton Honors member, and I always book this hotel every time I visit Chicago. I checked-in my room on July 18th online and selected room 321, and I mentioned I would check in late, around 9, during my online check-in. When I actually checked in that night around 10, I was given room 272, which we didn't choose for ourselves. The bathroom was dirty, and the sheets did not smell fresh. My husband went to the front desk and complained about it. No action was taken. The bathroom clogged in the middle of the night.My husband and I went to the front desk and complained about it. The guy at reception said he would give us a new room the next day and get someone to fix the clogged toilet. Someone fixed the toilet at 8 am in the morning. From 12 am at night until 8 am, we were not able to use the bathroom. I asked multiple times at the front desk to get my room cleaned or give me another room; no action was taken. When I escalated by calling the Hilton customer service at 1 pm on July 19th, the customer support guy said someone would give me the new room soon. I went out to serve the purpose of the visit, and once I came back, the same receptionist from last evening was at the reception. She was very impolite to me and lied to me, saying there was no empty room, and when I called customer service again, she gave me a new room, and when I told customer service, she lied to me. She said she was doing me a favor by giving me a clean room. She misbehaved and tried to threaten me, saying we have cameras recording. This was total racial discrimination, and she looked down upon me. I need an apology for their bad behavior and want management to address my issue.

At first glance, this hotel looks decent from the outside, but don’t be fooled. Once inside, the condition of the room was shocking. The interior is extremely outdated, with visible cracks on the ceiling that made the whole place feel neglected. The hair dryer in our room was broken, and it took the entire day to get it replaced—even after we had to call the front desk again to remind them. The level of service was very slow and unprofessional. Worst of all, the bed sheets were dirty. Two of my friends developed itchy skin rashes after sleeping in the beds. This raises serious concerns about the hotel’s hygiene and cleanliness standards. Overall, I would not recommend staying here. There are much better and cleaner options available for the same price.