DoubleTree by Hilton Hotel Syracuse

Fabulous staff kind effective efficient. Excellent clean rooms. Delish healthy snacks grab and go sandwiches salads Amazing conference room where I presented w food lighting and terrific sound quality. Welcoming to service dogs also for disabled folks.

5 stars – Exceptional Hospitality! From the moment we arrived, the staff at this Hilton went above and beyond to make our stay seamless and enjoyable. There was a small hiccup with airport pickup, but they handled it with such grace, professionalism, and care that we felt truly valued as guests. Throughout our stay, they kept in touch to make sure everything was going well, and their kindness and attention to detail really stood out. It’s rare to experience such genuine hospitality these days — we’ll definitely be back! Thanks Joel!!

First off, breakfast is not included, especially if you pay with a discount like AAA. It's about an extra 15 a person a day and they told us we could have bought breakfast vouchers when booking but no option popped up for us since we used a discount. Might be cheaper to not use discounts if that's the case. Breakfast was a wide variety, especially if you upgraded to the hot foods option. In general it was a better breakfast than most and we appreciated the variety of fruits. Downsides were milk 2 days past best by date that we didn't realize until we drank it, and cream filled pastries still half frozen. Beds were very comfortable though smelled like bleach, which isn't necessarily a completely bad thing. The pool was nice and warm and visible from half the rooms with the inner courtyard. Rooms were not very soundproof and people coming in from an event did wake us up talking in the hallways. Bathroom lotions and soaps smelled great but the toilet paper made a shreddy mess and could be upgraded. Ventilation in the bathroom was poor and it took awhile for steam to clear from the mirror after a shower, but the water was nice and hot. Decent hotel, just wish breakfast was clearer when booking.