DoubleTree by Hilton Livermore CA

Some of the other reviews I'd read online made me unsure, but this hotel is solid. I was worried about the traffic noise from the 580, but the windows seem to be noise insulating - I never heard any of the highway noise @ night. The rooms were comfortable and well decorated, the staff was friendly and helpful, and the cleaning lady did a great job. We would absolutely return here.

When I checked in the first room I got was dirty, had towels on the floor and a crate of White Claw. I actually thought I was about to walk in on someone. You're supposed to get cookies at Doubletrees, right? I had to ask for them and the concierge gal made me feel weird about it. But my real beef with this hotel is after I checked out. They didn't refund my security deposit. I called 3 weeks later when I was reviewing my business expenses and saw I had two charges. And the deposit was clearly not deducted from my final bill. The first gal I spoke to was nice and explained they switched software. She put the deposit for release. Well, after a few weeks it still didn't come. I sent an email to their address listed on the site but got a bounce back for it being full...so I called. The second gal was unhelpful and acted like I was lying. She asked who I spoke to, like I would remember that person's name 4 weeks later...she gave me an employee's email address and said he would follow up. He didn't. I called the next day and she said they don't see the charge in the system. I shared screenshots of my Chase account showing the two charges and my receipt. Eventually I just disputed it with Chase. They resolved it in less than 24 hours with a refund. The hotel itself is fine but really NOT impressed with the customer service. I've let my coworkers know to stay elsewhere for our future trips to Livermore.

The best part about this hotel is the food. Outstanding cook and service in the restaurant. Other than that, I would encourage others to avoid this hotel at all costs. In our first room, the safe was broken, the door unusable for digital key, and the sink was backed up. When maintenance was called, nothing could be done about these three issues, so we moved to another room. In this room, we experienced no hot water (the entire hotel was impacted) and a backed up toilet. The final reason I wouldn't stay here was the unhelpful cleaning staff. When I left Room #1, I left behind my glasses. I was not allowed to go into the room until after the cleaning crew came in. Once I was allowed to enter, the glasses were gone. This last experience was the icing on the cake. Do NOT stay at this hotel . . .