DoubleTree by Hilton London West End

I flew in from NYC and was pleasantly surprised how great this hotel is. It’s a fantastic location close to tube and British Museum, the staff was super helpful especially Tatsiana at front desk who tried her best to accommodate my early arrival. I got a big room so it’s as expected. Breakfast was wonderful with many selections. And it’s a reasonable price for London. I will come back to this hotel again!

A welcoming atmosphere and quick check-in process which was refreshing; the cookie was an especially nice touch. Staff were friendly engaging and efficient throughout. The room was clean and well maintained and with a decent size smart TV. Although the room was slightly on the small side, it was perfect for a single business traveller. The only downside was the tub/shower was tiny and the fact the class screen was fixed made it very difficult to get into or out of. Also, the way the shampoos and safety bar were placed on the wall meant the showering space was very cramped. (For ref I'm an average 6' 210lb guy and I couldn't turn around in there). There was also a lot of noise from the floor above with was sounded like furniture scrapings on the floor, but this did seem to stop at night and the hotel can't really be blamed for what other guests do. The breakfast was of a high standard with lot's of choice and dining room was well laid out and comfortable. The breakfast staff were a little less proficient compared to the FOH, (I had to ask several time for coffee), but this didn't take away from what was a pleasant and relaxing breakfast experience. I especially liked the takeaway coffee option. Overall a positive experience for a short business trip and certainly better than other hotels of a similar price in the area. I would gladly come back.

Got to the hotel and one of our rooms wasn’t ready, despite us telling the hotel what time we would be checking in. This really disrupted our plans. Upon getting into second twin room it had a really musty smell which wasn’t great. On the plus side really comfy beds and fairly quiet at night. V good location within walking distance of British museum, Shaftesbury ave etc. I do think breakfast should have been included with what we paid for the rooms. Not sure I would stay here again as didn’t feel it was value for money.