DoubleTree by Hilton Phoenix North

We stayed here because we were attending a concert. As well as many, many concert goers, so it was very busy. The staff handled the crowd pleasantly and quickly. Our room was clean and the air was very cold. The restaurant was clean and good food and all the staff were so great. We were nervous about staying here after all of these negative reviews but we had a wonderful experience. Outside of the pool being out of service (which we didn't care about this trip) and the ice machine on our floor not working, we have nothing bad to say and would stay here again.

My boyfriend and I booked this hotel for a 2 night stay for our trip to phoenix. First thing I noticed when we got inside was a sign on the desk saying that the pool was being renovated. This was extremely disappointing for us because we had packed our swimsuits in the hopes of going swimming. When we got to the room there was a bag of old delivered food outside of the door. When we got inside I noticed that the shower floor was extremely dirty. We went down and told the front desk, they seemed genuinely confused why it was dirty and immediately offered us a room change which we took. However, when they brought us to our new room the key card didn’t work because the reader had died. We then had to wait 15 minutes in the hallway for a mechanic to come and fix it. When we got into the room the first thing I looked at was the shower. While it wasn’t dirty like the last one, the floor still looked gross. Neither of us felt comfortable actually having our feet in that shower so we both wore our flip flops that we thankfully packed while showering. The room was also a downgrade since it was a connected room and we could very loudly hear the people next to us. We had pre booked the room and had chosen to include the breakfast option. The first morning was fine and I was pleasantly surprised by it considering the overall vibe of the hotel. However, the second morning while I was getting food a giant cockroach climbed up the wall and then fell back behind the counter. I was automatically put off by that and hardly wanted to eat. Then as we were walking down the stairs to the tables, another giant cockroach scurried by us. It was disgusting to see to say the least. The only good thing about this hotel is that the desk workers are polite.

Experience was not good from the start. Pulled into the parking lot and immediately noticed homeless people loitering in the area. Waited 10 minutes or more for an employee to check the desk when I walked in- there was no bell or number to call for service. We rented two rooms for our party and both smelled very off when we first walked in. The overall appearance of the hotel is very dated. Pool is out of service. One of the elevators is out of service and for two days have not seen anyone working on it. There are stains in the carpet of one room- very obvious that no attempt to clean them has been made. After two nights we have decided the AC units are not working well- we set the temp at 68 first night and it ran most of the night to keep it that way and it was still warm in the room. Second night we turned it down to 67 and again never felt like even 70 in the room. I would not recommend this hotel unless you just cannot afford anything else. The only positive is there is a lot of options for restaurants nearby. Desk staff except for the first night have been friendly and helpful.