DoubleTree by Hilton Pomona

4/5 Stars - Great Rooms, Needs Better Maintenance** Just stayed at the DoubleTree Pomona and had a mixed experience. The rooms are definitely the highlight - spacious with plenty of room to spread out and relax. Really appreciated having the extra space after a long day. The customer service was excellent throughout my stay. The front desk staff were friendly and helpful, and any requests were handled promptly and professionally. However, the property could really benefit from better housekeeping attention. The elevator tracks were visibly dirty, and the floors throughout the common areas need more frequent cleaning. It's clear the housekeeping team is focusing on the guest rooms (which were clean), but the public spaces are being overlooked. Overall, it's a solid choice for the roomy accommodations and great service, but management should invest more in maintaining the common areas to match the quality of everything else.

Well, I had bad experience. I was up all night.I'm trying to get my phone to work. But I had to go downstairs at ten thirty at night to plug in my eyes ph. Because my room outlets weren't working. The young gentleman give me a complimentary breakfast because I waited two hours. Then my last morning there.I seen a cockroach, two inches big. I was attending a big event, which was very expensive and we rented out the ballroom which was very nice. I'm an honored guest. I just didn't felt like it! This time around.

Don’t stay here!!! We stayed here in 2021 and it was newly renovated. We had the best experience, everything was clean and the front desk staff were so kind! We just returned for another stay (total of 6 days) and it was very disappointing. The hotel is so run down and DIRTY! The floors and carpet are filthy, they do not mop them or vacuum. The ceiling in the lobby was leaking water and there was a bucket there catching the water for 3 days before anyone fixed it. The rooms are also dirty. We walked into our room and it smelled like urine! The lamp had a bulb going on so it flickered when on. The curtains were heavily stained… The towels were stained and so was the blanket on the bed. Housekeeping would come daily and remove all towels (even if they were clean) and leave us with nothing. Every day we would ask them for towels and they would tell us they have none. When we went to the front desk they apologized each day and then sent towels up so not sure what the issue was there. The gym was also very dirty. No towels were available in there every single day of our stay, just an empty shelf. The floor and machines were very dirty, and most of the machines were broken/not well maintained. Just outside the gym is the hot tub and pool. Again no pool towels available every single day of our stay, just an empty shelf. The pool and hot tub have not been cleaned, full of debris. There was a family with lots of kids in there daily, swimming with their clothes on and eating in the pool. Garbage all over the place and it was never cleaned up. They also advertise a “breakfast buffet” for $18 a person. I was appalled at their idea of a breakfast buffet. It included rotten fruit, stale/dry pastries, egg beaters that were overcooked, and yogurt that was not sitting on ice so it was runny and warm. I will say the front desk staff was wonderful and this has to be the only reason this hotel is even open still. No idea what happened but this place went downhill and we will not be back.