DoubleTree by Hilton San Juan

Great stay here, and the staff truly went above and beyond for us! We left some important documents in our room after checking out, and Courtney was able to work with a taxi and get them to us at the airport so that we could still make our flight! The location was great, about a 10-minute drive from Old San Juan. The valet and front desk staff were very kind and friendly. And the restaurant had good food and prompt service on the last night of our stay.

This hotel was a great location the staff is very nice here and the staff is willing to help and it’s super clean. The pool area and the restaurant are such a great bonus. Clean and very quiet. Food was good prices I will say are expensive but convenient. Food with in walking distance and the hotel offers a service to take you to a beach near by. I wanted a room off the pool area but nothing available. The rooms are small. Just two of us but the entry way alone is super small. But the service convince of the area and the staff make the room perfectly fine. I really enjoyed my stay here. First time to Puerto Rico. They offered a late check out as well as they held our bags as well.

(Not a 4 star hotel) The hotel is no doubt beautiful on the the outside, but the location is in the "hood". The pools are dirty and not up kept. I understand there are trees surrounding the pools but not one time someone attempt to clean it. There was trash beside bushes floating around in the pool and the sun bed shades as well as bed and benches were also dirty. Every thing is small, exp.... the room ,the adult/baby pool and the gym. The only area that remain cool was is the bar, the rest of the lobby was uncomfortably. The breakfast wasn't tasteful nor the lunch/ dinner. After that experience we ate at other locations that was not only amazingly good it was pocket friendly. This is not a place to bring your kids or family. Lucky for us there was a supermarket directly across the street. The only thing nice about that hotel was the guy at check out and in Jean, then there was William and Christian who both help us with things to do and places to go. We had to call for towels and the trash to be removed. The trash bags are very small and I try my best to keep the room clean. The hotel manager Bryan was rude and very standoff wasn't accommodating at all. I was charged for hotel fees online which was 200 and Ryan charged me again. He asked for proof and I showed him the email receipt then he had me show him my bank statement but still charged me an additional 200. His attitude was nasty and stated if we don't pay we have to leave and if we leave we will have to pay a one day room penalty. I will never ever go there again.