DoubleTree by Hilton Trabzon

Great hotel, the location is close to many shopping areas and a mall. Nice balcony view, depending on your room. The staff here are the best, friendly, attentive and super fast to fulfill your every nees. Will definitely stay here again.

The hotel is located in the northern part of Trabzon, 10-15 minutes by car to city center. It faces the sea from one side and the city from the other. Staff are helpful and supportive Breakfast restaurant was showed good but not much variety of food , but it had a nice seaside terrace. The room was average in size, city side one looks to buildings, seaside one looks at a magnificent view. In general it was a nice stay, but I would expect better from a five stars hotel.

‏ Unfortunately the worst experience ever. It’s not like a 5 stars hotel at all. I’ve stayed in all hilton properties around the world, but this was shocking. First of all, I’ve booked my stay for 10 days in DoubleTree Trabzon and paid ahead the full amount. Once we arrived, we were shocked by the way they welcomed us. It looks like we attacked them in their house at late night. Everyone was mad and no one smiling at all. After that they gave us a smoking room in the smoking floor though we haven’t requested and we are non-smokers. We refused to stay in that room as we have a 3 years kid. After that we were transferred to another room that lack all kind of amenities. We had to call them to request for each and every item. The shocking thing is that we weren’t allowed to bring any food from outside. This to force everyone to order from their restaurant. I contacted their PR who tried to show that she is very helpful but in fact she does nothing. After I gave up on her she insisted to ask me to choose how can we make our stay better! I requested to have the breakfast in our room as I have a medical condition. (BTW, our reservation includes a breakfast) then she disappeared and does nothing not even saying a word. In conclusion, please save your money and try other hotels that respect their guests on high quality standards. The hotel was my worst experience in Trabzon.