DoubleTree Fallsview Resort & Spa by Hilton Niagara Falls

Price is fair for what you get! Was scared because Niagara has turned very popular for parties and had before a bad experience in a hotel smelling just cigarettes and this time I was going with my newborn. I didn’t want to spend a crazy amount of money for one night in Niagara, found this hotel which its price isn’t the cheapest but also is very accessible, got there with my family (we were celebrating my moms birthday) and we had a very nice first impression! Lobby is so nice, the place looks renovated and very clean! Staff is very friendly! Special mention to valet parking staff! Rooms are clean and comfy for one weekend The room has a mini fridge which was very useful for a new momma breastfeeding and pumping milk! They also provided a crib for my little one, it wasn’t the newest or best crib but it was very helpful for us! Location is amazing, walking distance to the falls! Would definitely go back!

Our stay at the DoubleTree Fallsview Resort & Spa by Hilton was fantastic! The beautiful exterior and warm, lodge-style interior made a great first impression. Our room was spacious, spotless, and offered a perfect view of the fireworks over Niagara Falls—an unforgettable sight. The Five Lakes Spa Aveda was pure relaxation, with excellent treatments and a serene atmosphere. Dining at Buchanan’s Steak & Seafood was equally impressive—delicious steaks, fresh seafood, and an amazing breakfast, all with top-notch service. Between the stunning architecture, relaxing spa, incredible food, and that magical fireworks view, this resort delivered a truly five-star experience. Highly recommended!

We stayed at this hotel expecting Hilton-level service, but unfortunately, our experience left much to be desired. Upon arrival, there was no bellhop available to assist us with our luggage. We had to manage the baggage cart and bring everything to the room on our own – which is quite unexpected at a hotel of this level. In the next morning, we left the room at 9:00 AM and returned at 4:00 PM after a long, wet day at Niagara Falls, expecting a clean and ready room with fresh towels. Unfortunately, the room hadn’t been cleaned, and there were no fresh towels provided. When we asked the front desk, we were told housekeeping might come as late as 6:00 PM – something we were never informed of, and definitely not standard in a hotel of this category. The parking fee was also disappointing – CAD $25 per night, while just across the street there's a public lot for only CAD $10. When we questioned this, we were simply told that “land here is expensive,” which doesn’t feel like a thoughtful or guest-friendly explanation. It’s surprising that management didn’t consider offering a small gesture, like a coupon to the Starbucks just across from the reception, to make the wait for housekeeping more pleasant – especially given the inconvenience. Such a simple gesture could have made a real difference in our experience. The room itself was large and comfortable, but the refrigerator was quite noisy. Overall, the hotel has potential thanks to its location and facilities, but the service, communication, and management decisions fell below what we’ve come to expect from Hilton.