DoubleTree Suites by Hilton Austin Downtown Capitol

All of the staff was were very friendly and helpful. The location is pretty good. It is a little walk to go to the river, but easily doable.. The room size is very nice. It was nice to have snacks and a full refrigerator The valet Service was efficient and we found that it was nice and pretty easy to just take the car when it was just too hot to walk. Chelsea was extremely delightful!

We recently stayed at the DoubleTree Suites by Hilton in downtown Austin, and while the service was outstanding, the condition of the property left a lot to be desired. Let me start with the positive: every staff member we encountered—from the front desk to housekeeping—was professional, gracious, and truly a pleasure to deal with. That level of service is exactly what I’ve come to expect from Hilton, and it was the highlight of our stay. Without a doubt, the staff deserves five stars. Unfortunately, the room and amenities simply didn’t meet the same standard. As a Diamond member, we were upgraded to what I assume was considered an “efficiency” suite. It came with a microwave, a dishwasher, a few utensils, some basic dishes, and a dorm-sized fridge. It was a nice touch, but the rest of the room had several issues. Both TVs were unreliable. They would randomly lose sound and picture—sometimes going completely distorted—until you either changed the channel or turned them off and back on. This happened about once every hour. Accessing the guide required restarting the TV, and even then, you couldn’t click on a program; you had to memorize the channel number and enter it manually. I reported the problem to the front desk Friday morning before heading out. Maintenance came by while we were gone, and the TVs worked briefly, but the issues returned by the evening. The air conditioning also didn’t function properly. The thermostat was set at 71°, but when I checked the actual room temperature, it showed 65°. That might have been fine during the heat of the day, but at night it got uncomfortably chilly. The system wouldn’t adjust on its own in auto mode, so we had to manually turn it off just to warm the room up. Thankfully, the bed had a heavy comforter—otherwise it would’ve been a rough couple of nights. The bathroom had several small but noticeable maintenance problems. The shower required excessive force to fully shut off; otherwise, it dripped all night. The toilet paper holder was barely hanging onto the wall, the sink faucets were loose and wobbled, and the hot water took forever to reach the sink—even if the shower had just been running. On our last day, I tried to call the front desk from the room phone and discovered it didn’t even work. Parking was handled by a third-party valet, which isn’t uncommon in downtown locations, but the pricing felt excessive. I was quoted $57 for the first day and $54 for each of the next two days. However, I was ultimately charged nearly $70 per day plus tax. I’ll be contacting the valet company directly, but it’s something guests should be aware of. In short, the staff here were absolute pros and made a lasting positive impression—but the property itself needs serious attention. Between the maintenance issues, inconsistent amenities, and surprise valet charges, this just didn’t feel like the Hilton experience I’ve come to count on.

For a 4 star Hilton hotel, the condition of the suite was shockingly poor. If you like to throw away money, this the hotel for you. Get ready to pay $70/day for valet parking while metered parking across the street is free after 6 pm Monday - Saturday and all day Sunday. $20 for a burger and no sides is absurd. At least the employees are friendly.