Doña Urraca Hotel & Spa
Santiago De Queretaro · Mexico · 117 C. 5 De Mayo La Cruz Querétaro Que 76020
About Doña Urraca Hotel & Spa — Luxury Boutique Hotel in Santiago De Queretaro
Doña Urraca Hotel & Spa is an exceptional 5-star hotel in Santiago De Queretaro, Mexico. Guests enjoy a distinctive experience combining world-class facilities including bar, concierge, garden, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.4 / 5
You can easily booked the hotel via WhatsApp. The hotel is in QRO city and around 40-45 minutes drive from QRO airport. The hotel is right in the middle of QRO downtown. The staff were very helpful and supportive. Even with little language issues, they have been very friendly. The check in was easy. The room is kept in great condition. It is overlooking pool. The bathroom is well kept and it is well stock up with items. Beds are comfortable. There are not enough English TV channel. There is refrigerator in the room. They do daily housekeeping. There js restaurant in the hotel and there is made to order breakfast available as well. There is bar area and spa is on third level. The parking is not available however hotel provides valet parking option. There plenty of restaurants around this hotel and plenty of engaging walk around in the city.
Booked a spa day for our anniversary and Patricia the “manager” double booked us, didn’t apologize and was really rude to us and actually blamed us. Imagine that when we just tried to do something nice. Ruined our anniversary.
I was booked for a 90 minute Swedish massage. I arrived 5 minutes early. I was left waiting for 15 minutes past my scheduled appointment, I got up and left. I explained to the receptionist why I am leaving. This is an unacceptable level of service. Very poor customer service. I would not recommend this spa.