Dreams Tulum Resort & Spa

Benito Mojito was amazing from the start of our trip to the very end. He was so attentive and always in a happy and approachable mood. He memorized our drinks and knew when we needed our refills. He was also very attentive to our kids and made sure the kids always had something to drink. We look forward to seeing him again and he made us feel like family. We made our stay just that much more enjoyable!!

My stay at this resort was great. The location was beautiful, resort was huge, nice rooms, and the service from the staff was amazing. Everyone was so nice. Also Isabella from the concierge desk went above and beyond to make sure our stay was special. She helped me set up my proposal to my now fiancée. She was in constant communication with me about how and when to set things up. She was incredible.

Disappointing Stay Despite Great Entertainment I stayed at Dreams Tulum from June 26 to today in an ocean view room, visiting with a large group for a wedding. The highlight of our stay was definitely the entertainment team, they did a fantastic job keeping everyone engaged and having fun. The spa was also a nice experience and worth mentioning. My wedding planner also was great. Unfortunately, the overall hotel maintenance and service left a lot to be desired. The cleanliness of the rooms wasn’t good, garbage often wasn’t taken out, and fresh towels weren’t replaced unless we asked. Many in our group had issues like broken phones, safes that didn’t work (in my case, this was constant), and even air conditioning that was out for an entire night in one room. The food was very disappointing, especially for the wedding dinner. We select meat for main meal, but everything was so overcooked that people couldn’t even chew it. Although the resort advertises eight restaurants, they close two every night for “maintenance,” and the sushi spot only opens once a week for just 16 guests. This created long waits sometimes up to three hours, just to get a table at the remaining restaurants. The buffet was okay but nothing special, and the overall food quality did not match the price we paid for the stay. The staff in general were friendly, but the restaurant hostesses were not the most welcoming. Also, be aware that the prices at the on-site pharmacy were shockingly high. Overall, while the entertainment and spa were nice, I can’t recommend Dreams Tulum. The hotel needs to improve its basic service, room maintenance, and dining options if they want to meet guests’ expectations for what they charge