Duangtawan Hotel Chiang Mai

Superb location. The hotel was better than expected but unfortunately a bit outdated. Needs a serious overhaul soon but currently still ok. The room for 3 people in which we stayed was big and comfortable. The bathroom is large with a bath and separate shower. The breakfast is very good with a large selection of European and Asian choices. The swimming pool is big and very pleasant. Be aware of the Lift's, as they are too few and therefore often overcrowded. There's an express lift, which is a great and fast alternative if it works. Unfortunately we just got stuck in it but help was quite fast so everyone got saved and is luckily ok.

We stayed here in April 2024. We've visited many times before and always enjoyed our stays, but after a break from travelling due to COVID, our return this year was a bit disappointing. The hotel is in need of some serious upgrades. While the rooms were clean, they feel outdated, and the windows clearly hadn't been cleaned in quite some time. The foyer areas on each floor also had a musty, damp smell, adding to the overall feeling that the place is getting a bit tired. The front desk staff were surprisingly rude—not something we've experienced before in Thailand. We booked for a family of four, but when we arrived, there were only two single beds in the room. We were told we could all "share and fit," which was obviously not acceptable. I requested two fold-out beds, but was told we’d have to pay extra. I explained that we had already paid for accommodation and breakfast for four people. After some back and forth, they eventually agreed to provide the extra beds and include breakfast—but not without a poor attitude. Despite these issues, we still love the location. The entrance and lobby remain beautiful, and the food and pool area are great. Sadly, the spa—which was once fantastic—now feels dirty and cold. We really hope the hotel invests in some upgrades and returns to being the excellent place it once was. We'd love to keep coming back, but things definitely need to improve.

The rooms are quite old and outdated. They do have a bit of classic charm, but, it's obvious that they've used their budget to upgrade the first 4 floors. I will say, when you walk in, you feel like royalty, but by the time you get to your room, you realize you are a peasant. My room was a deluxe upgrade with a nice tub. But like I said, it's just really dated. You can hear your neighbors clearly, and for whatever reason the card holder thing turns itself off from time to time. I'm sure in its prime it was an awesome place. That prime time has long since gone. I imagine it's a nightmare to give a building of this size a face life, but even the outdoor stage area looks like an abandoned park. I'm on the 23rd floor, so maybe my room is just extra old. I don't know. The staff are pretty standard for any hotel. Pretty cold.