Duomo Suites & Spa

The location is optimal for tourism. The room was comfortable and spacious. There were certain details though, very minor (in the kitchen and on the edge of the floor in the shower), that could be repaired. They have no functional importance, but give a bad impression. The jewel of this place is the staff!! all of them were super friendly, warm, and helpful, the cleaning ladies, the breakfast girl and especially the receptionists. Absolutely 5 stars for all of them

Rating: ★★☆☆☆ (2/5) Dear Google Maps Community, The location is fantastic, and special thanks go to receptionist Vanessa and the kind housekeeping staff. They truly do their best. Unfortunately, for over €450 for two nights, we were disappointed: • Both rooms we stayed in were worn: swollen door frames, broken furniture, mold in the bathroom, and some fixtures didn’t work. • The rooftop terrace looked nothing like the pictures – dirty cushions, no setup. The photos suggested a rooftop bar, which doesn’t exist. • Twice during our stay, the entire hotel had no running water – once for more than two hours. • Our first room had hair in the bed; the broken toilet revealed the water issue. We were kindly upgraded, but no compensation was offered. • Rooms are very large, but we noticed leftover dirt (chips, dead insects). General cleaning (e.g., towels) was good Sadly, despite the great staff, I cannot recommend this hotel at the moment. Better and cheaper options are available in Catania’s old town. @Duomo Suites & Spa: Please renovate and improve – then I’d be happy to give it another try.

Rooms - We were traveling in a group of 10. In the group of rooms we reserved, there were 2 luxury suites which consisted of 2 rooms/beds and 2 bathrooms for 3 adults in each suite. We ended up getting 1 luxury suite and 1 “upgrade” to an apartment type room (advertises as a 2 person max room) that had 1 bedroom, a living room with 2 couches and 2 bathrooms. After we checked in we talked to the front desk staff and we were told this was an upgrade because it costs more (the logic here is kind hard to follow…). AND, at the time we were “upgraded,” it was not disclosed to us that there would be a 30% price increase per night for the 3rd person (who slept on a couch). We had multiple conversations with the front desk staff about our unhappiness with the room and were never offered a discount OR offered the room we reserved. Building/Location - It’s a great location IF you plan to stay up late. The rooms are advertised as soundproof but you can hear (very clearly) everything going on out on the street. The building and rooms are also in need of repairs…most of our bathrooms had peeling paint and mold in the showers. When we mentioned this to the front desk staff we were told, “no they don’t” even when presented with pictures. In addition to the mold there was a list of other things that needed attention in the rooms and building…too many things to list! Staff/Services - The front desk staff weren’t really focused on our experience (good or bad) and it felt as though they just hoped we’d go away. They often argued our feedback and leaned heavily on their perspective being right and ours being wrong. We used the laundry service while there and were reassured 2 times that if we got it in by a certain time we would have it back same day. Laundry didn’t get returned until the following day. The breakfast staff and the cleaning staff were amazing! Price/Overall - I would put this hotel in the category of a glorified hostel at luxury prices. We travel a lot and don’t need perfect…if some of the issues we encountered were one-offs, it wouldn’t feel like such a terrible experience. There are other options close by that are still centrally located but away from the market (smell), late night crowds (loud) and potentially run by staff who are focused on working on solutions with their customers instead of gaslighting their customers.