Dusit Thani Abu Dhabi

Professional,kind, helpful staff. Comfortable rooms , nice atmosphere . Dear Dusit Thani Team, I would like to extend my heartfelt thanks to all of you for your dedication and efforts during the Earth Hour event. As a guest, I was truly impressed by your commitment to raising awareness about environmental sustainability while providing excellent service. Your professionalism and positive attitude throughout the evening made the experience even more special. It’s inspiring to see how you have embraced such an important global initiative with such enthusiasm and care. Thank you once again for your efforts and for showing that sustainability and hospitality can go hand in hand. I genuinely appreciate your dedication and hope to see more inspiring initiatives like this in the future. Warm regards, 2915 Mustafa

Our overall experience at Dusit Thani was great. The room was clean, the beds were very comfortable, and all necessary appliances were available. The express laundry service was on time, and the hotel atmosphere felt welcoming and relaxing. However, the reception setup needs serious attention. It’s split into two counters—one is directly visible when you enter, while the other is hidden behind a column. This design causes confusion, especially during busy times, as guests naturally queue up at the visible counter, while the hidden one stays empty. There’s no staff to guide guests or organize the flow, which leads to delays and frustration. We shared our feedback with the on-site manager, Mr. Ahmed, and hope they will consider implementing a better system for managing queues and guiding guests. Great hospitality overall, but a more organized reception would make the experience much smoother.

Was looking forward to a luxury vacation experience based on the brand's reputation, but I left a bit disappointed. The arrival experience was great with the valet/bellman assistance, friendly desk associated, and grand atrium lobby tastefully decorated. Room size and furnishing were comfortable. Onsite restaurants were good and tasty for dinner. However overall breakfast experience was not good, as insufficient seating availability, no service and grumpy staff attitude, and dirty dishes always in sight. Food offerings were sufficient and nice, but felt very basic and common, compared to what options other 5-star hotels in the area are delivering. Not the most memorable hotel stay during this vacation, as there are many high end hotels to choose from.