EA Hotel Crystal Palace

I had an excellent stay at EA Crystal Palace Hotel in Prague. The location is fantastic—just a walk away from Old Town Square, making it very convenient for exploring the city. One of the highlights was the beautiful view from the balcony, which made mornings truly enjoyable. The staff were exceptionally friendly and welcoming, but I have to give a special mention to Adel, who was by far the most helpful hotel staff member I’ve ever encountered during my travels across Europe. He went above and beyond to assist me, making my stay even better. A great perk of this hotel is the room with a coffee machine, available to all residents 24/7, offering free coffee and tea whenever you need a break—something I really appreciated. A moment that truly stood out was after I had checked out. About 12 hours later, I realized I had forgotten my charger plug in the room. I decided to go back and check if they had found it. A different staff member was on duty at that time, and after explaining the situation, he kindly went to check the room, which was still unoccupied. To my surprise and delight, he returned with my charger! This level of honesty and service was truly commendable. Overall, my experience at EA Crystal Palace Hotel was outstanding, and I highly recommend it to anyone visiting Prague. The combination of great location, friendly staff, and thoughtful amenities makes it a top choice!

This hotel was not very clean, and I would not recommend it. Initially, we were given a ground-floor room that had a strong, unpleasant odor, which we couldn’t tolerate. Although they changed our room, the hallway on the ground floor still had the same smell, and we had to pass through it every day. Additionally, some of the hallway lights were not functioning, which made it feel unsafe and eerie. Room also was dark. To make matters worse, the showerhead fell off, and the shower itself was too small. Overall, the experience was disappointing.

Location is good . Service is bad . Breakfast is poor , very poor. Their coffee machine is out of service since 2 weeks , as I know.