east Hotel Hamburg

Conveniently located in the heart of Hamburg, this is a premier hotel. The staff provides exceptional service. As a cashless establishment, it offers electric vehicle charging. While the bar boasts a modern design, it is pricey. The rooms are impeccably clean; however, given the room rate, the absence of a Nespresso coffee maker and bathrobes is noteworthy. Furthermore, the open-concept design lacks a distinct separation between the sleeping and bathroom areas.

Our last experience was perfect so we came back but this time there were several issues with our room. Shower drain knob was broken. Shower head was clogged. Loud music going until at least 1am from the bar/courtyard could easily be heard through the walls. Televisions desperately need to be upgraded for use with Netflix and other apps (our only issue last time). And finally, we had a huge amount of luggage and were offered no assistance getting to our room which had several sets of stairs from the elevator. On positive, the staff was friendly and the food was amazing. We’ll be back, but will be a bit more skeptical of our room quality next time.

There was a party at the hotel one of the nights and my room was in front of the terrace, it was so noisy that I had to close the windows, hence I could not sleep until very late not only because of the noise but also due to the temperature on the room as it was too hot. I'd have appreciated to be warned when I checked in and give the possibility of changing the room due to the party.