East Sussex National Hotel Golf Resort & Spa

Had wonderful experience with my daughter today, gifted her a Spa package with afternoon tea for her 30th Birthday. We joined a yoga class this morning, followed by making use of the Health Club and Spa facilities, including swimming, jacuzzi, steam rooms, saunas, tranquility room, aromatherapy room, use of rainfall shower, and completed our day in the hotel restaurant for the included delicious afternoon tea. Every member of staff we encountered were so lovely. We could not fault the package from start to finish, and would highly recommend. We were both very impressed and had a wonderful memory making day together.

This was my second stay at the East Sussex National Hotel Golf Resort and Spa, and it was just as great as the first! The room was spacious, spotless, and offered stunning views of the golf course. The staff were friendly and professional, making us feel welcome throughout our visit. The spa facilities, especially the pool and sauna, were perfect for unwinding. Highly recommend this place for a relaxing getaway. I’ll definitely be returning again!

I went for afternoon tea with bubbles. We were directed to the restaurant by a friendly receptionist. We had to wait for someone to come to the restaurant desk even though I had booked for a set time. My booking was found and we were asked about allergies and shown to a table. There we were asked if we would like tea or coffee. When the pot of tea arrived we requested to change tables and was told that was fine. After about 10 minutes the waiter brought the afternoon tea stand with a lovely selection of sandwiches, cakes and warm scones. At no point were we asked if we needed anything, whether or not everything was to our satisfaction. We were not asked if we would like more tea to have with the food. When we made a move to leave, the waiter came over with a trolley to clear the table. It was at this point I mentioned that it should have been an afternoon tea with bubbles. He apologized that he had not noticed it on our voucher and offered the bubbles at the bar. This I refused as I felt this should have been offered at the start while waiting for the tea. We were then offered a couple of beers or soft drinks to take away. Once again I declined.The voucher was a gift for a special occasion and I felt the level of service was not to a standard of a four star hotel. We left feeling disappointed by our experience at this hotel.