Eastern Al Montazah Hotel

The hotel is quiet and clean, with two nice and well-maintained pools. However, it's not by the beach and is located on unpaved street. The view is either of the pools or of agricultural land, which is nice and cheerful. The staff are excellent and friendly, always quick to respond to any request. Ms. Rihab, in particular, was very welcoming and frequently checked if we needed anything or if something was missing. I would like to thank her for her genuine kindness.

Let's start with the most critical: 1- I suffered diarrhoea and stomachache after my first breakfast there for almost a week. Even the plates were not clean, I had to ask for clean ones. 2- There were a lot of mosquitoes in the room. We reported to the reception who advised the housekeeping are coming right away, but nobody came until we left. 3- they say the room is a garden view while it's a green carpet view. We asked to be moved for the higher floor for privacy, and we got that denied despite there were empty rooms. Just no one pays attention. They just smile and nod. 4- the location is quite bad, it's completely unsafe to walk around especially at night. A lot of toktok in the area and the road is not paved. 5- there was music at the corridor all day and night which was very annoying. The staff in the restaurant were cheerful and helpful. The place is very not recommended

The hotel looks ok the receptionist looks polite but if you have an issue, it will never been solved and you will see the other face of the receptionist, and no responsible person to escalate. The only available solution is to leave the hotel. No hot water in the bathrooms, in the winter is not a problem For then, two days without action , just silly responses, till i gave up and checked out.