Edenia Punta Soberana

This is a fantastic hotel to stay at! The service was amazing and they even had our room ready at 8:30am after we traveled through the night from Central America (check in usually at 2-3pm). The breakfast was amazing and the staff were very kind and accommodating of every need. The hotel is 10min outside the city but you can access it easily with taxis that cost $5 - it is worth the spectacular views from Punta Soberana! Also you have access to an amazing biking and running trail on Lago Argentino! I would highly recommend this hotel if you are going to El Calafate!

Edenia Hotel & Nature: Beautiful Views, but Mixed Experience Edenia Hotel has its charms, but it’s important to set expectations for hotels in El Calafate. While the staff was friendly and the property relatively clean, it felt dated and didn’t fully meet my standards. The location is a highlight, perched on a hill overlooking the stunning glacier-blue waters of Laguna Argentina. The view alone is worth a visit. The room was clean but basic, with a strange shower setup. On New Year’s Eve, they ran out of hot water, leaving us with a chilly shower before dinner. A bonus: the area is home to lots of stray dogs, and they are incredibly friendly, adding a unique and heartwarming touch to the experience.

It is a fairly large property located several miles away from the main city. It honestly looks like a rehab center from a distance. The floor spaces and rooms are large, however the decor seems to be incomplete. It almost seems like the designer decorated the ceiling but didn't care much about the floor space. The staff cannot speak English at all and when we struggled to explain things to them in our broken Spanish, they smirked and laughed at us. We booked a massage two days in advance and even confirmed it the day prior, but on the day of (10 mins before our scheduled time) they told us that we never booked it. Then the front desk person changed their story after being confronted and said that we never confirmed it. Then finally changed their story that the masseuse was unavailable at the hotel and is at another location. We had planned our entire day around the massage, and decided to stay in the hotel and not plan anything for the day. Our entire day was wasted. After confronting the front desk staff, "?Enya", she didn't even care to apologize for her mistake and had an I don't care attitude. They could care less about wasting our time and being unprofessional. The restaurant automatically adds a 10% tip on all meals and the staff makes mistakes while bringing our order. The shuttle service is practically non-existent, as it only runs 3-4 times a day at odd hours. Be prepared to spend at least 20 USD each day to go into the city via taxi. The shower in the bathroom is not covered properly and the entire bathroom gets wet after a shower. Would not recommend.