Edgbaston House

What a fantastic place. It is beautifully clean and well presented. The staff have been amazing. They accommodated for Parking my van and explained everything for the room, WiFi and Room service. I will definitely come here again.

Overall a good stay but unfortunately we didn't sleep because the room was so hot. First impressions, the location is lovely and once you've found the secure car park it is really convenient getting to the centre. The room was lovely and well decorated. However it was so hot the thermostat said it was 27 degrees! We couldn't get the air con to circulate cold air and didn't have a fan. We left the 3 windows open which were on the ceiling as we were on the top floor. However when we got back the room had filled with leaves from the trees above making a mess everywhere! So we had to sleep with the windows partially open and extremely hot. Then in the morning the birds made a lot of noise which continued when we shut the windows. For the price I do feel it was quite expensive. But it was a lovely hotel and had a great location with parking.

This was a great hotel a few years back but it's very different now and I didn't feel particularly safe staying there. The only time I saw any staff was when checking in and you now have to phone a number to talk to "reception" who are off site. When my key card failed, the reception gave us the code to a keybox to obtain one of their master keys that could open any door in the hotel. It was quite unnerving knowing that any other guest could get into any room, especially as the deadbolt on the door to my room did not work. With no staff on site, other guests were also unchallenged when arguing loudly near my room. The fire alarm was also sounding on the second night of my stay and showing a fault code. When calling reception they struggled to understand the issue and said they had finished for the day and wanted me to send an email so that someone else could deal with it! Someone did come, but they only silenced it rather than sorting whatever the fault was. Whilst the rooms are still nice and the location is good, there was a skip outside the hotel and I genuinely thought it had closed down when I first arrived. There is no longer a restaurant/bar either as that is now a separate business. With a little work this could be a great hotel again but the lack of staff and resulting safety issues would really put me off staying again.