Eight Hotel Portofino

We had booked a 3-night stay but checked out after just one due to unacceptable hygiene conditions. The shower was moldy and visibly dirty, with extensive black mold under the bathtub. completely unacceptable, especially for a room costing nearly €800 per night. The bed and pillows were also uncomfortable and felt worn out. Several features in the room didn’t work properly. We reported all of this to the front desk and asked to speak with the General Manager. The GM never contacted us. Instead, we were told by reception that “this is the room you booked” as if that justified the poor state of the facilities. Don’t let the hotel pictures fool you! It’s absolutely unacceptable that a hotel charging luxury rates allows such hygiene and maintenance issues to persist while also dismissing guest concerns. We will be following this up with the relevant tourism and public health authorities in Portofino responsible for hotel star ratings and hygiene inspections. Travelers deserve better than this.

This is by far the worst hotel we have ever stayed at. We paid $1700 per night for a room that did NOT have a shower. When we went to the front desk we were told there was nothing they could do except allow us to shower in their spa. The hotel front desk clerk was rude and acted like she was doing us a favor. Do NOT STAY THERE THE WORST PLACE AND OVERPRICED ABS SMELLED

Hotel 8 in Portofino? An absolute nightmare. I booked a room for August 9th to 12th through Expedia-my mistake, meant September-but Expedia was a dream, trying to fix it. Amanda, the reservations manager, and Ermis, the resident manager, though? Total stonewall. They hit me with a no refund policy lecture and zero flexibility. After heated emails, they finally agreed to switch to my September 9th to 12th dates, but-get this-wanted another 3,700 euros on top of the 3,200 euros I'd already paid, claiming my original room was unavailable and I'd get a fancy one. I checked online, and the same room was still bookable for less! Called them out, and they just doubled down, refusing to budge. Now they won't even change my dates. TripAdvisor reviews echo this-others call Hotel 8 dinky, poorly located, and overpriced for Portofino. I'm visiting in September and will see it myself, but for now, steer clear of this place unless you love getting fleeced