El Cid La Ceiba Beach Hotel

We enjoyed our stay at El Cid. Our room was okay, but the view from the balcony was beautiful. The food was average and there were quite a few flies around. The tables need a little fan to keep them away. There were a lot of ants on the sandy beach area. The staff were friendly and helpful.

We got off our cruise ship and asked a couple of ppl where we could go to do some walk in snorkeling and get drinks and food. El CID was suggested and Leo took time to show us around before we purchased a day pass. I thought the price was well worth it and found the wait staff to be extremely accommodating to our requests. It started to pour and we were welcomed into the hotel lobby to wait out the afternoon downpour. We had drinks, nachos, tacos, and a buffalo chicken wrap and all was very tasty and fresh. This is not a 5 star resort but the service we received was excellent and we had no problems getting drinks or food when we wanted them. I think all of the workers here were all very friendly and happy to be helpful to us even though we only had a day pass. This is just off the main cruise pier and the pool, and facilities were just fine.

Me and my friend came to stay here as we visit Cozumel often and wanted to try a new resort out! First and foremost, I find it awful that all the reviews shown as “relevant” are all 5 star reviews discussing how amazing service and food is…. ??? I majorly disagree, anytime we need a drink or want to order we have to go up to the bar to do so. We are not receiving service unless we make the effort to go to the bar. With regard to how small this resort is I’m highly confused on why the service is lacking. The food is average, but when paying for an all inclusive is like to have more food options as well as a longer window to order food. They stop selling food and alcohol at 10:30 PM, you cannot get room service after 9PM etc. The only thing here that I don’t have a complaint about is the room, but the only options for food at dinner is a buffet and it’s the same food every night. We booked for 6 days under the impression this would be an all inclusive with options to eat yet that is not the case. The hotel staff seems to not understand English very well which I understand, but it doesn’t make our experience here any easier when we have issues and we’re not being understood correctly. There are plenty of resorts we have stayed at in Cozumel that we don’t have this issue with, so I’d say to book somewhere else and save your time. (: Adding and edit to my review: I saw reviews about stains on sheets and hadn’t noticed it but here ya go! Not a big deal, but still.