El Prado

My stay at El PRADO hotel was absolutely wonderful! From the moment I arrived, the reception staff were incredibly welcoming and efficient, making check-in a breeze. A special shout-out to Eddy, who provided truly excellent service throughout my stay – he was attentive, helpful, and went above and beyond. The room itself was lovely, very well-appointed, and the bed was incredibly comfortable, ensuring a great night's sleep. I also really appreciated how clean and well-maintained the toilet and bathroom facilities were. Highly recommend El PRADO for a fantastic experience

We were staying down the street in Palo Alto for a multi-day project and were in urgent need a replacement for our production set that fell through at the last minute. The front desk staff at el PRADO were extremely gracious and accommodating in helping us quickly secure one of their hotel suites as a viable option. Not only did folks like Eddy and Katie, their Front Office Manager, expedite our request and promptly answer our many questions, but they did so with kindness and a warm smile every time. Kudos to the hotel's maintenance staff as well, who were excellent in helping us reconfigure the room to suit our needs. We also took notice of the valet attendants who took great care in parking and securing our crew vehicles. The hotel itself is gorgeous and the room balconies are a wonderful touch. Also - it's a small thing, but we LOVED the iced fruit-infused water available in the lobby! From start to finish, our experience at el PRADO was top notch and would highly recommend it to anyone looking for a great place to host an event. Thanks for everything, el PRADO team! Only wish we could have stayed in this hotel as well. Next time :)

I stayed at El Prado for an academic meeting at Stanford last October. The hotel infrastructure is clearly well-invested. The rooms are clean, comfortable, and have the feel of a high-end establishment. Breakfast and other meals are served in-room only (although there’s a restaurant nearby), and the food and drinks is of high quality—delivered quickly and efficiently. That being said, the overall vibe of the hotel feels extremely impersonal. I don't think there was a single request or question I addressed to the staff that was met with a positive or helpful response. Everyone was polite, but no one smiled, followed up, or made any effort to assist with the information or support I needed. Everything at the hotel comes with an additional (expensive) charge. There’s supposedly a coffee and tea station in the hallway, but it’s packed up under strict operating hours—I never managed to use it even once. Perhaps the typical clientele are high-income travelers in Silicon Valley who don’t mind this kind of service, but I couldn’t shake the feeling that I simply wasn’t welcome. The location is also not the best for access to Stanford, but on the other hand it is right in the center of Palo Alto. Overall, I’d say this is a well-run hotel with solid infrastructure, with nice design, but is overpriced. They really need to rethink the guest experience and invest more in customer service—it’s not enough to look high-end; guests should also feel genuinely welcomed.