Eldorado Reno A Caesars Rewards Destination

We have stayed here many times over the years and have found it a very pleasant hotel. The Eldorado has just about anything a person could possibly want. From nice rooms, great food, and gaming of all sorts. It is also integrated with the Silver Legacy, and Circus Circus. All are fine choices.

Things were good as long as you don't have a tall pickup that won't fit in the upper levels of the parking garage. Person after person couldn't tell us what to do or how to get there. Then they blocked off most of the non-valet parking for got August nights (understandable except NO ONE would be clear if where we parked was okay or not). What should have been a fun week with our teenagers turned into if we leave, we'll we have a place to park? level of stress. The parking garage elevators were mostly broken with 1 running most of the time and a second running a little bit. Then there was either human or dog poop in the stairwell (can't use elevator so must use the stairs) and it was smeared and tramped around all 5 days we were there.

This was the WORST hotel I have ever stayed. I was required to stay at this place due to a baseball tournament that was a “stay to play”. When unloading they only had 2 bellhops and they moved with such little speed it took over an hour to get our luggage to our room. In walking the hallways it was more hot and humid than outside. Rooms smelled like mildew upon entry, immediately called front desk when I noticed one of my beds had a dried period blood stain on the top sheet, and why looked like fecal matter on the “comforter”. Couldn’t change my room but said they would send fresh sheets, never happened luckily I brought an extra blanket. The ironing board was stained with what looked like grease of some sort. In 5 days we called repeatedly to have our room serviced (trash taken out, new towels, additional toilet paper we were given 1 roll for 4 people) not one time did anyone come. We had to resort to going to the pool area to grab fresh towels, walking hallways to find housekeeping to get rolls of toilet paper and leaving trash in the hallway. Pool closes at 8pm and security starts walking around at 7:15 telling people to start to leave and at 7:50 stood over our group saying it’s time to go. He needs to get us all gone because he has places to go. I would never stay at this hotel again and I travel/hotel stay around 60 nights a year. The only part that was nice it was the location to the Reno sign.