Elegance Hotel

Wardrobe mirror was broken, bed head was very damaged. My friend room air conditioner was not working. He get sicked after returning the trip. There was no water in the rooms. There was a guy not knowing English. There was a woman who really was trying to help us thanks her. Even we tell the complaints about water to the guy, he gave a water to us when we leave and he try to charge us. 🤷

Overall, it was a terrible experience staying at the hotel. I would not recommend staying at that hotel. The staff were rude, and they spoke little English. The beds were very uncomfortable, and there was no hot water in the shower. Although We included the breakfast; after looking at the kitchen area in our apartment, we decided not to have breakfast in the hotel. The cups and glasses were stuck in the cupboard, and the kettle was full of limescale.

It doesn’t even deserve one star If you are planning to come to you Elegant hotel Sarajevo please don’t it’s a waste of money.They don’t speak English .The man yelled at us and has no morals and respect. shouting at us in his languag .We had a problem in the night We saw two big mice under the couch.The bed sheets was stained .i saw a cockroach crawling on the sealing I took a picture for proof I showed the man he said to me it’s head lice and is saying in 10 years he didn’t have a problem.Again aggressively started to shout at us and in his language .We was refused breakfast and didn’t want to serve us and the women said the breakfast is at 10 and the man said it is finished at 9:30.One of the man he he purposely throwed glass bottles on the floor in front of younge kids he purposely got a broom and smashed it with the glass it was very frightening infront of kids.Overall it was a horrible experience when we left they didn’t even say goodbye or hello and ask if we wanted breakfast.