Elite Hotel Brage Hotel & Spa

Room was not ready when we came, over two hours past check-in time. So we forced to come back later. The room was nice, but for that price could be bigger and more convene. Breakfast order were small with mostly scrambled eggs and bread but, overall hard to navigate as the serving was messy. Location was nice, close to restaurants, local center and 10 min from local ice-ring. Check-out was appalling as we where asked to pay for additional room, which was not used/asked but was signed by mistake. It took about an hour until hotel understood and confirmed that it was wrong. communication with staff below every criticism (check in- check out) I recommend to review Hotels business strategy, where client is wright... I am not suggesting this HOTEL!

Room was not ready when we came, over av hour past check-in time but we were not offered any compensation. We were offered to go in to the spa earlier but on the cost of moving our slot, so no extra time there. The room was nice. Spa itself was good too, but perhaps to many kids to relax. Should have taken a later, kids free slot. Food alternatives were few with mostly burgers but breakfast was really great, just a little messy with the serving as things were spread out a bit too much. We had a nice experience overall but won't be coming back

My worst experience in 25 years of travelling 1. Cleanliness. After checking in, they gave us a dirty number from previous visitors. 2. Staff. The staff yelled at our children for playing in the hallway. After speaking with the staff, they stated that children are not welcome in this hotel. 3. Check-out. At check-out, they demanded payment for an additional room reservation that we had not booked. If you are faced with the choice of staying or not staying at this hotel, DEFINITELY NO NO NO. I hope that my review helps someone and you don't have to face the problems that my family faced while staying at this hotel.