Ellaa Hotel Gachibowli

I loved my stay at Ella. The hotel is located in the Financial district of Gachibowli. The staff are very caring, the breakfast is amazing. They have two in-house restaurants and a pool along with gym and spa facilities. They are good hospitable people. Serving corporates and families. Loved the vibe and comfort it offered. Also, would mention Poulomi and other management staff for their caring and hospitable customer centric behaviour.

Pros: Stayed in an Executive Room – it was clean, spacious, and well-maintained. The property is surrounded by greenery, offering a peaceful atmosphere away from city noise. Laundry service was quick and efficient. The in-house restaurant served tasty food, though the menu could have had more variety. Cons: The lift was quite slow, which can be a bit inconvenient during busy hours. Some plug points in the room weren’t working, which was slightly frustrating. Overall Experience: A pleasant and relaxing stay, especially for those looking to unwind in a quieter, green setting. A few improvements in maintenance and amenities would make it even better.

DISGRACEFUL EXPERIENCE – RUDE STAFF, FAKE REVIEWS & OVERPRICED, DIRTY ROOMS Staying at Ella Hotel, Gachibowli, Hyderabad was an absolute disaster. This place is the textbook example of how a hotel should NOT be run. Let’s start with the staff – the front desk receptionists are shockingly rude, arrogant, and completely lack even basic communication skills. They behave more like goondas than hospitality professionals. No respect, no courtesy, no willingness to help. I’ve never encountered such hostile, untrained behavior in any hotel. Then there’s the gym trainer, who apparently also maintains the swimming pool. He is completely unprofessional, aggressive, and behaves like a street thug. His presence alone is enough to make guests feel uncomfortable. The rooms? A joke. Tiny, suffocating, smelly cubes with zero ambience. They charge nearly ₹7000 for what feels like a cheap, budget lodge room. Absolutely no value for money. And don’t be fooled by the fake positive reviews online. There’s a huge disconnect between the reality and the artificially inflated ratings. It’s obvious many of these reviews are planted – no genuine guest would rate this place highly after what I experienced. The management is clueless, careless, and full of attitude. Guest complaints are ignored, problems are shrugged off, and there’s zero accountability. This hotel does not value guests at all. STAY AWAY from this place. It’s overpriced, unprofessional, and borderline hostile. I wouldn’t recommend this hotel to anyone – even if it were free.