Ellia Hotel

We really enjoyed our stay here and we thought it was good value for money. The pool area is nice and the food at the buffet was good. The staff members are all very friendly and make you feel welcome. The only bad thing about this hotel was our room. I would say for 4 people it’s very small and the beds are uncomfortable. The bathroom needs updating. All in all we still had a great time!

If you want your vacation to start well and wish to avoid surprises, please do not choose this hotel. We were told at 11:00 p.m., after a full day of travel, that the hotel was fully booked and we had to spend two nights temporarily in another hotel. This was an unpleasant surprise. We were tired and wanted to stay in the hotel we had chosen! They called a taxi for us, which was paid randomly in cash from some box. The taxi driver was frightening, driving recklessly, it was dark, and the music was very loud. We were dropped off somewhere in front of a hotel, where we spent a long time trying to find the reception desk. A man who didn’t speak English greeted us at the desk. That’s fine, but the hotel we were taken to was terrible and did not meet 4-star criteria, more like 1 or 2 stars. On the second night, we negotiated a better hotel with our travel organizer. Ellia Hotel was okay once we finally arrived. The location is good – there are shops, a couple of restaurants, and the beach is within walking distance. The hotel has nice, pleasant pools and sun loungers. The food selection was good, with desserts always available, and there were plenty of drinks and food. There was no water in the room, but you could fill up in the dining area. We had a room with a beautiful view, the furthest and highest in the complex. However, the cleaning service was very poor. Sometimes, we couldn’t even tell if the cleaner had been there. The sheets were not changed even once during the week, and the towels weren’t changed either. The floor was sandy and dirty. At one point, one of the toilet paper rolls in the bathroom was taken away, and it was never replaced. Due to the chaos of the first nights, we were promised a late check-out, but on the last day, the cleaner was already knocking at our door at 10 a.m. and scolded us, and then the receptionist came, also confused as to why we hadn’t left the room yet. This had to be dealt with again. In summary – the hotel is okay, and I would definitely rate it 4 stars when considering the room, location, food, and entertainment. But because of the unpleasant start and the attitude from the service staff, it doesn’t deserve good feedback from me, and I do not recommend staying here. This happened to every guest. According to the locals, this is their scheme to make extra money.

Absolutely hands down the worst experience of our life from day 1. To add our first holiday in 7 years. The Ellia Hotel overbooked so sent us hotel hopping everyday to a new location for an entire week. To add each new location was lacking in basics like hot water/a function lock on the door and poor electricity connections. It wasn’t just us but a4 other families with small children were also in the same position. They even cleared one of our hotel rooms at one of these locations of our things when we were out without telling us, in order to move another family in that they had also overbooked! We walked in on them taking a shower! We then found the suitcases they had packed without our permission were missing valuable items (watches and 2 bracelets). Thank god we took our passports with us that day! Was fully refunded by last minute.com with no questions asked. We will never return to Rhodes again. Please do not go there…if we can save one family from this awful place then let it be you.