Embassy Suites by Hilton Baltimore Inner Harbor

This was by far the best customer service I've ever experienced! We arrived early for check in and our room wasn't quite ready which we expected so we asked for the coupon book that came with the package we booked. They didn't have any at the hotel so they needed to go up the street to get a few more from a sister hotel. Due to this wait (which wasn't that long), Tish upgraded our room to a 3 room suite. This was so amazing. We didn't ask for it and we weren't even complaining. She explained we were inconvenienced and she wanted to take care of us. Tish knows what it's about to take care of her customers. She deserves recognition for her bubbly personality and knowledge in hospitality. Thanks Tish for making our weekend getaway special! Our kids loved the room and the hotel was gorgeous. I recommend this hotel and hopefully others get to experience the same service we did.

Spent Christmas here with my family. Hotel is dated, but not bad. Great staff. Breakfast selections was good. No waffles for the first two days we spent there (which is my favorite), so I was bummed by that. Complimentary drinks in the evening was great. I was pleasantly surprised by the selections of drinks. Overall experience was good. Will definitely stay here again.

Room was very large and nice! Overall pretty clean, but there was a lot of hair in the bathtub that we had to clean out in order to be able to shower and have the water drain. That was a huge gross factor for me. We also found some trash under the couch, but the rest of the suite was very clean. Happy hour and breakfast were great!!! The staff was extremely friendly!