Embassy Suites by Hilton Columbus

Stayed here with my husband and two toddlers when we spent the night for a family vacation. Cristine at the front desk was so great! She was friendly and extremely helpful. She knew the area very well, and gave us great recommendations on places to take the kids to burn off some energy from our long car ride. She was so sweet and interacted with our kids well! The only caveat I have is that it was a little confusing to find the hotel and the shower did not get hot. Other than that, everything was great!

Chose this 4 star hotel based on reviews when booking through Chase. The property looks good from the outside and the lobby and atrium is beautiful. We stayed in 615 and immediately smelt musty upon entrance and we were unable to get fresh air as the windows are screwed shut. Upon arrival at 4pm, the hallway had dirty dishes and our room had mustard and ketchup bottles outside our door. We stayed for one night left at 11:30pm and they never were picked up, still there when we left. Our bathroom had a soft spot just above your head, as if it was going to fall. The bathroom vent did not work making it super hot after a shower. One of the lamps was duct taped. The pool was better than the pictures, as there was an indoor section with a rock waterfall and a connected outside pool. Cool water inside and warm water outside but as we were swimming the water had black stuff all through it. Needless to say that it hadn’t been cleaned in a while. Next time staying in the area, probably won’t choose to stay here.

The room was OK. Spacious and reasonably clean but dated and showing wear as was the rest of the hotel. As many have stated the AC did not work and our key card didn't work great. With this many reviews complaining about AC they clearly don't care to fix. Someone was suppose to take care of it but it never happened. The pool was about the dirtiest pool I've seen. There weren't many guests our stay so I can't see any reason to excuse the mess. The water was so cloudy my daughter couldn't see 3 feet away wearing goggles. I thought my son had disappeared when he sank at the 6 foot end, couldn't see any part of him. The ground outside had mulch and debris piled up in corners. The transition wall to the outside pool needed repaired. It looks like a hazard. What could be a beautiful pool area was ruined by severe neglect Breakfast would be 4 stars but is ruined by cold food and a rude employee. There was a nice spread of food. Ladies at front desk get 10 stars! They were very nice, as were most of the employees. Overall it's poorly managed or the manager's hands are tied from an out of touch owner.