Embassy Suites by Hilton Knoxville West

This was a great stay! The staff were very good and helpful and we felt welcomed at all times. Rooms were great, clean, fresh, and comfortable. The bar was fully stocked. The on-site restaurant was pretty good, the lobby was really nice looking and a great open space to hang out in. This place has one of the best included breakfasts I've ever had. We'll be back for sure.

We enjoy the Embassy locations as they have interesting layouts in each hotel lobby. This location had a beautiful moss wall covered in living greenery, accentuated by two water features and a pooling fountain at the base. The fixtures and decor were very tidy. Our room was extremely cozy, there were no huge issues just small things like a missing towel hook and noticeable curling in the corners on the wallpapered bathroom, obviously moisture hangs around and it's expected but worth noting. I noticed across many Hilton locations the grout of the bathroom tile is never it's true color, and that's really the only thing that bothered me. I feel like it's not adequately deep cleaned on any schedule and the grout along the base of the wall is white, so I wonder if the grout in the floor is truly dirty. I feel like it's something many hotels should keep on a schedule to maintain, especially at the prices charged. The staff were very helpful as well as informative, and our room was serviced nicely. We did not have any issues during our stay and plan to continue using Hilton locations.

Embassy Suites West is one the best hotels my husband and I have ever stayed in! They are always kind and attentive to details! They have the best food too; their breakfast is incredible & is high above any other hotel in all the states we have been in. Their managers and staff are quick to help & tend to any need we have! They also have an amazing evening reception with great appetizers/snacks and drinks that are complementary! The rooms are clean & crisp every single time! Thank you for making our stay amazing everytime!