Embassy Suites by Hilton Orlando Lake Buena Vista Resort

Patrick was phenomenal! There was originally a miscommunication with the reservation and he did a wonderful job of rectifying the issue and was very calm and composed. You would think he was a manager, with his level of competence. He has a very reassuring personality and was very responsive to requests. We've been staying at this hotel for a few years now and we love the amazing breakfast they offer with "made to order" omelets (which Noor did an excellent job of filling our orders properly every day) and Mickey mouse waffles.

The men that were cooking the omelette did an amazing job moving the line and not make you have a long wait. They had the same breakfast all four days we were there. They need to switch it up and have more options. The parking sucked and you had to ride around looking for parking when you returned late. My kids loved the pool and splash pad. I enjoyed the free umbrella seating. You have to get there early to get the good seats. Overall we enjoyed our stay and will stay there again.

Arrived at the room to the overpowering smell of bleach. There was no balcony to open to let the air out so we opened the door to try and ventilate it. A call was placed to the front desk to report the situation and see if they could bring a fan, but we're told they would try but due to lack of housekeepers at that time it probably wouldn't happen. Moving took effort because I am somewhat disabled and had a wheelchair. However after about twenty minutes without action, another call was placed and we decided a room change was required so we were told to return to the front desk. The room was changed, and the trek back to the new room was made. Everything after that was okay. Great breakfast, get there early to avoid the crowds, great amenities. Marketers are on site trying to sell you packages, but you can look online for the same deal. They require you purchase on the spot to claim the deal. One thing about the rooms even close to the elevators, or the outside, they were well constructed and soundproof. Ratings would have been higher had the first room not have been such an inconvenience and near medical problem from smelling the bleach. It's great to know they cleaned the room, but a healthier non-toxic cleaner for the housekeepers to use is better for them, and also guests who may have respiratory sensitivity to chemicals.