Emerald Central Hotel Official

We arrived to an old, but clean and highly perfumed room. The pictured chair attached could not be sat on and should be removed. The TV doesn’t work, there are no extra pillows or a blanket as the guest information manual says there should be. There is only one plate and one bowl when there are two people. The internet drops out continuously so it is easier to use our phone data. There is no one on site to speak with although there is a number to call. The keys were in a key box. For the high price we paid through booking.com for this room, it is a disappointment and we are glad it is only one night.

Our stay felt like something out of National Lampoon’s Vacation. We arrived at 7 p.m., exhausted, and checked in using the security safe beside reception, only to find it unlocked and the code unnecessary. Outside our room, a mining truck was parked directly in front, and a broken chair was discarded beside the door. The door was flaking at the bottom, scattering wooden chips inside each time it was opened. Inside, the room was stifling hot, and figuring out the outdated air conditioning required contacting after-hours reception. Even when working, the poorly positioned unit offered little relief. Attempting to close the curtains caused both rails to fall off, and the soap dispenser broke away from the wall. I sat in the only chair, only to fall as it tipped over. A broken leg made it unusable, so I tossed it outside with the other discarded chair. The door lock was ripped off and poorly repaired, the pillows were thin and lumpy, and the bed ensembles were stained with odd reddish-brown flecks. To top it off, the pool was green, murky, and completely inoperable. The entire experience was disappointing from the moment we arrived.

Only stayed for 2 hours- both beds had fleas, bed bugs, mattress was stained, chairs were also stained, Upon booking, requested meals area, despite menu in room and checkin sheet stating opening times- no meals area